VACATION RENTAL HOME ON-LINE COMPLAINT FORM

PROCEDURES AND GUIDELINES FOR VACATION RENTAL HOME COMPLAINTS

The City of Grove accepts complaints regarding Vacation Rental Homes using the following procedures:

FILING A COMPLAINT.

Citizens wishing to file a complaint regarding VRH may do so by the following procedures:

If the complaint is of an emergency or urgent nature, call 911.
Non-emergency complaints shall be in writing and shall be submitted on the City of Grove Vacation Rental Homes Complaint Form.
All questions on the form must be answered. (If the name and phone number of the owner, manager or local contact person is not available, indicate ‘N/A’)
Complaint Form must be signed by the complainant. (Name of complainant may be released to the public upon request).
All complaints shall be submitted no later than three (3) days after the violation occurs.
All complaints must be substantiated for action to be taken by the city. A complaint will be considered substantiated when the following is submitted:
Photographs (if applicable) of the violation with date and time stamped; and
A report by a Grove Police Officer. (If a Grove Police Officer does not witness the violation, a written statement from the complainant must be filed with the Grove Police Department).

Forms are available at City Hall and on the City’s website www.cityofgrove.com.

Please call 918-786-6107 if you have question about the guidelines and procedures.

The complaint form is available at City Hall, 1201 NEO Loop and on our website, and may be submitted on-line, in person, mailed or faxed to 918-786-8939. Mail to City of Grove, Attn: Vacation Rental Home Complaint, 1201 NEO Loop, Grove, OK 74344.

Upon receipt of a completed, signed complaint form with required documentation, staff will review the complaint and will take appropriate action according to City Codes.

Supporting Documents

Vacation Rental Home Complaint Form (117 KB)

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FORM TITLE

NAME OF COMPLAINANT *

MUST include First and Last Name

PHONE NUMBER *

Including Area Code

EMAIL ADDRESS *

MAILING ADDRESS *

Please include Building and Apartment Number (if applicable)

CITY, STATE, ZIP *

VACATION RENTAL HOME STREET ADDRESS *

NAME OF OWNER/AGENT OR LOCAL CONTACT PERSON *

PHONE NUMBER OF OWNER/AGENT OR LOCAL CONTACT PERSON *

Including Area Code

DATE OF INCIDENT

edit-submitted-date-of-incident-month

edit-submitted-date-of-incident-day

edit-submitted-date-of-incident-year

NATURE OF COMPLAINT *

Noise

Trash

Parking

Other

IF "OTHER" DESCRIBE INCIDENT

COMPLETE DESCRIPTION OF INCIDENT *

Include TIME of incident, names if known, supply photos when possible

NAMES OF WITNESSES & PHONE NUMBERS

Please include any WITNESS NAMES (First and Last) and their PHONE NUMBER (including Area Code)

COMPLAINANT SIGNATURE *

Must include First and Last Name

DATE OF SIGNATURE

edit-submitted-date-of-signature-month

edit-submitted-date-of-signature-day

edit-submitted-date-of-signature-year

AGREEMENT BOX *

I hereby certify the information provided is true and correct to the best of my knowledge. I understand that checking this box constitutes a legal signature confirming that I acknowledge and authorize investigation of all statements contained in this complaint.

VACATION RENTAL HOME ON-LINE COMPLAINT FORM

Supporting Documents

Contact Information